Seamless Remote Support for Your Business
To provide you with high-quality IT assistance, our technical experts use
Splashtop SOS to securely and privately access your system.
Your Privacy is our Priority: Every connection is fully encrypted and requires your explicit permission. You remain in control and can end the session at any time.
1. Download the Tool
Click the link below to get the official Trometech Support client for your operating system.
2. Launch & Share
Open the application and provide the unique 9-digit code generated to your dedicated technician.
3. Secure Assistance
Our experts will resolve your issue in real- time while you watch everything happening on your screen.
Select Your Platform
Get the Splashtop SOS client for your operating system.
- System Requirements
- Windows 7, 8, 10, 11
- Windows Server 2008, 2012, 2016, 2019, 2022
Note: Administrator privileges are not required to run the SOS app, but may be needed for certain system-level tasks during the session.
Step-by-Step Guide
- Download the Splashtop SOS app for Windows.
- Run the application (no installation needed).
- Share the 9-digit code with our technician.
- Allow access when the prompt appears on your screen.
- System Requirements
- macOS 10.13, 10.14, 10.15, 11, 12, 13, 14, 15
- Support for Intel and Apple Silicon (M1/M2/M3)
Note: Administrator privileges are not required to run the SOS app, but you must grant Accessibility and Screen Recording permissions in System Settings for full support.
Step-by-Step Guide
- Download the Splashtop SOS app for macOS.
- Open the .dmg file and launch the application (no installation needed).
- Share the 9-digit code with our technician.
- Allow 'Screen Recording' and 'Accessibility'
- Mobile Support
Need help on your mobile device? We support iOS and Android through the app store versions of Splashtop SOS.
Requirements:
- iOS 14 and above
- Android 8.0 and above
Secure Connection
All sessions are protected by 256-bit AES encryption and TLS protocols.
Select Your Platform
Official Trometech Remote Support Clients. Always ensure you are downloading from our secure domain.
DOWNLOAD FOR
Windows
DOWNLOAD FOR
macOS
- 100% Secure & Encrypted Connection. You have full control and can terminate the session at any time.
Ready for Expert Assistance?
Connect with our technical operations center and get your infrastructure back on track instantly.